BC Best Call Research

One firm per market.
Invitation only.

Best Call is a credential for the best plumbing, HVAC, electrical and roofing companies in each market. We admit one or two firms per trade, we review every seat on performance, and we run the system that catches customer concerns while the job is still open.

See how it works The seats

Seats are awarded, not sold. There is no sign-up form, no plan to buy, and no way in with a checkbook. We approach the firms we select, and not the other way around.

On the job

What we do

Three things, and nothing else. We are not your CRM, your accounting software, or a widget bolted onto someone else's suite.

We choose the firms

One or two per market, per trade. We research the leaders, invite the ones that qualify, and hold the seat on performance. A business cannot buy its way in at any price.

We run the customer channel

A card handed over when the technician arrives. The customer tells us how the visit is going in under a minute. No app, no account, no password, nothing to install.

We stay on the numbers

We talk to your business about performance, retention and reviews every month. It is our job, not a feature. That is the difference between a credential and a subscription.

How it works

No integration, no setup project, no new daily task for your office staff. Your technician does one thing.

1

He hands over a card

The card carries the mark and a code. One scan opens a short, plain-language check-in on the customer's own phone.

2

The customer answers

Three questions during the job, the rest at close. It takes under a minute, and it works on any phone without installing anything.

3

You hear about it first

Anything needing attention reaches your office immediately. Praise reaches the technician by name. Nothing sits until it becomes a public review.

NPACT

Every trade job is judged on five things. Best Call holds your team to all five, and your customer is told the moment any one of them changes.

Need

What actually has to be done, explained in plain terms.

Parts

What is required, what is on the truck, what has to be ordered.

Availability

When it can be done, and what that means for the customer's day.

Cost

The number, before the work, and every change to it as it happens.

Time

How long it takes, and an honest call ahead when the estimate moves.

Our standard

A job is not finished until all five are agreed and understood. Every change reopens the conversation.

Why the mark means something

Most trust marks are sold. Ours is awarded. We admit one or two firms per market per trade, and we review every seat on performance. If a business slips, the seat moves to the next firm in line. That is the whole point.

For trade businesses

If you run one of the leading plumbing, HVAC, electrical or roofing firms in your market, we may already have looked at you. Invitations are sent directly, and we only open a seat after a short qualifying conversation.

There is nothing here to apply for, and that is deliberate. Invitations go out to firms we have already researched, and a seat opens only after a qualifying conversation.

Read how it works